Or if there is, then it's hidden in the depths of the support forums. The bottom line? The 4.2.1 release has proven troublesome and there is no clear solution in sight. ![]() That's a sure fire indication of serious problems. In the alternative, suggestions include what amount to a full factory reset of all SONOS units. In nearly all cases, tech support asks for a diagnostic report but then the trail runs cold. There is no documentation on this problem but a slew of forum posts that are remarkably similar. However, as it restarts, the system appears to lose connectivity with the device, throwing a 1013 error. So please can you try one more time moving the hub's 2.4GHz channel to channel 1 (I hope that the reason it moved to 6 was purely down to a delay in getting the line change made).The system attempts a download, install and restart of all SONOS components on the system. I cannot be sure yet of exactly when the line change was made (I have requested a date & time, but I won't know that now until Monday). ![]() You can probably restrict it to 802.11ac within the network adapter properties. ![]() Your PC is an 802.11ac device, so you don't want it restricted to a measly 54M, when it will go so much faster, please move this to the 5GHz band. Therefore you really need to move the PC & any other device using the 2.4GHz band to the 5GHz band, or to an Ethernet (wired) connection. Your PC's link speed is only 72M anyway. When you connect any other device to the 2.4GHz band, irrespective of its link rate, its throughput will be restricted to that of the Sonos operating at 802.11G. However, this 54M is very much a theoretical maximum, any interference will drastically reduce that & it also carries a lot of overheads vastly reducing the speed test figure attainable to the internet (also referred to as its data throughput). What this means is that the maximum speed they can connect to a wireless network is 54Mbps (often called the link rate), whereas an 802.11n network could be anything up to 450Mbps these days. Your Sonos speakers use a very outdated networking technology, the wifi mode 802.11g. However, it also appears in the connected devices list in the hub's Manage Advanced Settings page:-ĭashboard > See Wi-Fi Settings > Manage Advanced Settings Hi quick observation first, any device that is connected to your extender shows up in the:-ĭisplay. This may have to wait for the new firmware for the extender. So try setting the extender to 40MHz on channel 36 for now.įor the 5GHz channel, there isn't actually a bandwidth setting for the 5GHz (like I'd mentioned about the 2.4GHz bandwidth). Then there is that caveat I mentioned before that some ac adapters don't work on channels above 48. I think there is a bug with the hub or a missed opportunity that there doesn't seem to be an Auto bandwidth option. So the older ones may not support connection to an 80MHz channel. The next one was AC1200 - 867Mbps on 5Ghz & 300Mbps 802.11n on 2.4GHz needed 80MHz channel bandwidth. ![]() These only needed a 40MHz bandwidth to achieve these link rates. The earliest incarnations of 802.11ac (known as wave 1), had its basic speed offering (AC600 class 433Mbps on 5GHz & 150Mbps on 2.4GHz at 802.11n). It shouldn't matter with the hub although 40MHz is probably the most compatible. Don't worry about how the devices appear on the hub - that is a bug. Hi I hadn't had a chance to read your posts as mine were quickly done whilst watching TV.
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